MaxBack Troubleshooting

If you run into an issue, please spend a minute collecting the right information to help us help you.

Log files

The most valuable piece of information you can provide is always the log file generated at:

C:\ProgramData\dbosoft\MaxBack\VSSWriter\<DBName>\logs

Please include the log file in any support request.

Additionally, please explain how to reproduce the issue in a step-by-step fashion. Otherwise it's going to be a lot of back and forth until we can better understand your issue.

Contact support

Please send all support requests to: support@dbosoft.eu

You will receive an automatic reply with a ticket number. As soon as a support agent has reviewed your support request, we will contact you.