Please send all support requests to:

If you run into a issue, please spend a minute collecting the right information to help us helping you.

The most valuable piece of information you can give us, is always the log file generated at C:\ProgramData\wagnerSolutions\MaxBack\VSSWriter\<DBName>\logs

Please include the log file in any support request.

Additionally, please explain how to reproduce the issue in a step by step fashion. Other wise its going to be a lot of back and forth until we can better understand your issue.

You will receive a automatic reply with a ticket number. As soon as a support agent has reviewed your support request we will contact you.